On-Time Delivery Guarantee
If your order arrives late, we will refund you the full cost of any shipping charges.
Any package containing alcohol will require the signature of someone 21 or older. If a delivery is attempted on or before the guaranteed date but fails because no one is able to sign for the package the shipment is not eligible for the On-Time Delivery Guarantee. Any delays caused by UPS or FedEx are not eligible for the On-Time Delivery Guarantee.
Delivery Prices
To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and delivery location. To view shipping costs, add items to your cart and enter your address in the first checkout step.
Where We Ship
We can ship non-alcohol items to all 50 states in the United States. We don’t ship internationally or to U.S. territories.
We cannot ship packages containing alcohol to P.O. boxes as they must be signed for by someone 21 or over.
Procedures
Shipping Confirmation Emails
You will receive a confirmation email when all or part of your order is shipped, along with delivery updates at each step of the delivery process. These emails will contain the FedEx, UPS or USPS tracking number for your shipment that can be used to look up the shipment directly on fedex.com.
FedEx Delivery Process
If your package contains alcohol, someone over 21 must be available at the time of delivery to sign for the package. FedEx will attempt to deliver your package on 3 consecutive business days; if no one is there to sign for the package after 3 attempts FedEx will send your package back to us.
Address Changes
FedEx charges additional fees to change an address after a package has been shipped. Please let us know if you need to change the shipping address as soon as possible to avoid this.
If your package has already shipped, you can change the address of your package through FedEx Delivery Manager. If you are unable to do this give us a call and we’ll be happy to help.
Re-shipping Undeliverable Packages
Once a package has been returned to us, we will contact you regarding the reshipment. If the package is to be reshipped, we will collect the reshipment fee at that time and send you the new tracking information. If you do not wish to have the package reshipped, please see our policy on cancelled orders & restocking.
FAQ
When will my order ship?
Our products are custom-made and handcrafted, thus production times vary. We provide you with a guaranteed date of delivery at the time of purchase so you can have peace-of-mind and not worry about when the product ships.
Can my package be left at the door?
No, by the law it is required that someone 21 or older signs for a package containing alcohol at the time of delivery. We recommend shipping to a commercial address to ensure someone is available to sign.
Why is shipping wine so expensive?
Wine is heavy, fragile and regulated. This requires us to use special packaging that keeps the wine secure, as well as pay for additional services like the adult signature confirmation.
We are constantly looking for ways to drive our shipping costs down and pass these saving onto our customers. However, we are a boutique shop as far as e-commerce goes and aren’t always able to match the likes of Amazon and other giants when it comes to shipping services.
Can I ship to multiple addresses?
Yes, check out our Individual Shipping Program to learn how to send gifts to an entire database of clients with one simple order.
How can I save money on shipping?
Shipping to a commercial/business address is generally cheaper and ensure someone 21 or older is available to sign for the package. Also, we recommend ordering by the case (12 bottles). Shipping becomes significantly cheaper per unit this way compared to ordering a single bottle.